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Refund Policy

We’re very sorry, but perishable food products cannot be returned. All items from our online store are sold on a non-returnable basis unless defective. Please check that all items received are what you have ordered. If you have received an INCORRECT item please contact at info@aquacleanse.tokyo immediately.

We do our best to minimize product breakage in transit; however, crystal treats can experience some breakage during shipping. If your food product arrived damaged or contaminated in any way, please contact us directly and we will do our best to resolve the issue.

Please DO NOT return any food product without contacting us first for specific information regarding the return process.